Yes, but we are overwhelmed and understaffed.
Regarding your tracking number not working, please see our [FAQ] Tracking and Shipping #4 for an explanation for this.
Also please read this to see how the shipping process works in our case: explanation by IvoG or
explanation by PhilipsSteve, followed by this graphic depiction by imdevu.
A refund isn’t applicable in this case as we have shipped the unit out to you, it’s just not trackable or with you yet.