After chatting with and calling several DHL departments (what a complex company!) I more or less found the same solution. So the good news is my parcel still exists!
Currently the parcel is to be traced on www.dhl.de and when it crossed the border in your county use the site of DHL parcel for your neck of the woods
In my case the Netherlands I should use [www.dhlparcel.nl]
You may not agree with my opinion, and youāre more than welcome to say so. I had tried to explain earlier that Iām very happy with the efforts made by PhilipsNono, and that I believe heās doing a tremendous job. Really. However, the execution of delivering the perks to the backers has been a complete nightmare. This criticism is not towards PhilipsNono, but to the entire company. Decisions such as changing suppliers, factories or forwarders are done at the management level, and the managers need to be aware of the sentiment of the backers. It would be a shame to see this great product being bashed because of the logistical execution.
Given the fact that they are riding on the Philips brand (they are even using Philips in their handle names on this forum), we had high expectations on the quality, delivery and customer-care.
Do you think they are not? They have all sorts of meetings all the time about this and other stuff.
All of the points you raise are valid, and you sharing them is allowed and welcome here.
But all Screeneo have asked is for people to not mail Philips managers and CEOās about this campaign.
Try this,ā¦ After chatting with and calling several DHL departments (what a complex company!) I more or less found the same solution. So the good news is my parcel still exists!
Currently the parcel is to be traced on www.dhl.de and when it crossed the border in your county use the site of DHL parcel for your neck of the woods
In my case the Netherlands I should use [www.dhlparcel.nl]
Mine is part of the April 10 batch and is still showing as being in Koln. Was hoping for it to be in the UK for the weekend. Some of you other UK backers got lucky!
If it doesnāt change anything why are you concerned about it? If itās taking up your and their time responding to it, the likely effect ultimately will be for them to insist the problems are fixed. Your wanting to hide away from the problems isnāt a good response.
If it means theyāre being alerted to the shambolically inept communication from your support desk I fully recommend people keep sending them messages.
Thereās a really simply way to stop people escalating to Philips - sort out basic communications and update people. Itās in your hands.
