General info about shipment and manufacturing

After chatting with and calling several DHL departments (what a complex company!) I more or less found the same solution. So the good news is my parcel still exists!

Currently the parcel is to be traced on www.dhl.de and when it crossed the border in your county use the site of DHL parcel for your neck of the woods :crazy_face:
In my case the Netherlands I should use [www.dhlparcel.nl]

So currently you can trace by entering your code in the link: ā€œwww.dhl.de/en/privatkunden/pakete-empfangen/verfolgen.html?piececode=CRā€¦your codeā€¦ā€

The link entered behind the backerkit DHL Track code https://www.dhl.com/global-en/home.html is currently producing a error of non valid code.

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Cheers Tom

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9 months and countingā€¦

Why are you counting since the start of this campaign? Doesnā€™t make sense, count from when it was initially meant be to be shipped which is December

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You may not agree with my opinion, and youā€™re more than welcome to say so. I had tried to explain earlier that Iā€™m very happy with the efforts made by PhilipsNono, and that I believe heā€™s doing a tremendous job. Really. However, the execution of delivering the perks to the backers has been a complete nightmare. This criticism is not towards PhilipsNono, but to the entire company. Decisions such as changing suppliers, factories or forwarders are done at the management level, and the managers need to be aware of the sentiment of the backers. It would be a shame to see this great product being bashed because of the logistical execution.

Given the fact that they are riding on the Philips brand (they are even using Philips in their handle names on this forum), we had high expectations on the quality, delivery and customer-care.

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A post was merged into an existing topic: Unboxing/test videos + win prizes!

Do you think they are not? They have all sorts of meetings all the time about this and other stuff.

All of the points you raise are valid, and you sharing them is allowed and welcome here.
But all Screeneo have asked is for people to not mail Philips managers and CEOā€™s about this campaign.

@Philips_Support_N: Did you hear back from the factory? Good news or bad, weā€™re eager to hear it! :smiley:

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If i am reading it correctly, there is no service suspension for Kuwait for DHL but rather a service delay of just 1 day.

Try this,ā€¦ After chatting with and calling several DHL departments (what a complex company!) I more or less found the same solution. So the good news is my parcel still exists!

Currently the parcel is to be traced on www.dhl.de and when it crossed the border in your county use the site of DHL parcel for your neck of the woods :crazy_face:
In my case the Netherlands I should use [www.dhlparcel.nl]

So currently you can trace by entering your code in the link: ā€œwww.dhl.de/en/privatkunden/pakete-empfangen/verfolgen.html?piececode=CR ā€¦your codeā€¦ā€

The link entered behind the backerkit DHL Track code https://www.dhl.com/global-en/home.html is currently producing a error of non valid code.

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A post was merged into an existing topic: Individual status update requests

@Philips_Support_N any updates on Canada?

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My status on the Tracking site says now ā€œ The shipment has arrived in the destination country/destination area,ā€œ should I now switch sites?

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@Cymro Yeah if you switch sites to the UK one you should see the status that it has arrived at Gatwick.

Future updates will be in the new site as well as your estimated delivery day.

https://track.dhlparcel.co.uk/

Mine is part of the April 10 batch and is still showing as being in Koln. Was hoping for it to be in the UK for the weekend. Some of you other UK backers got lucky!

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6636 :+1:t2:

You lucky barsteward. You in Wales same as me?
Anyone reckon thereā€™ll be any movement this weekend or will that be it til next week?

I reckon it will start moving again next week

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I read toray is a national holiday in Germany so thatā€™s probably all weā€™ll see for movement until next week :grimacing:

If it doesnā€™t change anything why are you concerned about it? If itā€™s taking up your and their time responding to it, the likely effect ultimately will be for them to insist the problems are fixed. Your wanting to hide away from the problems isnā€™t a good response.

If it means theyā€™re being alerted to the shambolically inept communication from your support desk I fully recommend people keep sending them messages.

Thereā€™s a really simply way to stop people escalating to Philips - sort out basic communications and update people. Itā€™s in your hands.

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