More information is also in that post, about 10 posts up from this one.
I don’t think you can anymore, all you can do to recoup your investment is to sell it once it arrives.
Hey,
After seeing this message - I replied to this email address on March 5th. They ignore the email completely and had nothing other than the automated reply. So I’ve bought another unit (older Picopix 4385) to use as i needed one.
Now they’ve finally replied and told me they’re not willing to refund as its past the campaign date. What am I supposed to do?
Forward everything you sent and got back to them putting everything in one email. That will show you tried to get the refund sooner.
Alternatively you could just try to sell it once you get it.
Any help on this matter? Nothing by e-mail (spam folder included), no reply here. The return will be complicated right now as the country is currently in lockdown but when the situation improves I’ll need to know what to do.
Hi @Cal it’s possible that your email was lost due to the recent migration problem.
Could you please forward the original email again to support@screeneo.com? Please be explicit that you originally sent it on 9th March because from 11 March refunds have stopped.
Hi, did you cancel it and refund? I got a message that it shipped more than a week ago but there is no tracking number (should be there after 2 days). This comes across as suspicious to me… did you change the status so that i can’t cancel?
Don’t ship it please, refund!
Many thanks
Hi @Steven I have checked all the help desks that I have access to, but cannot find any msg sent by you (svdscheer@hotmail…). I’ve checked the older (now-closed) bugreport@ mailbox, as well as support@screeneo mailbox.
Can you please check to which inbox did you send it? If possible please forward the original msg to support@screeneo.com, they will take care it.
@Philips_Support_T could you also check if Steven’s message was sent to the hello@picopix mailbox?
Hi Prashant. Thank you for the quick response. I’ve sent the original mail to support@screeneo
I hope you forwarded the mail as well as the automated reply you got, so that it shows the original sending date and the automated reply date.
Good luck!
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If thats the case then I want a refund. Considering the fact that being 3430th contributor, I still haven’t received my tracking number or any mail from backerkit.This isn’t fair in any way.
@PhilipsNono
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Hi Devansh, your contribution ID is 11907, not 3430.
To properly understand all these ID’s and numbers, please read this explanation by a fellow forum user: Demystifing Numbers (Indiegogo, Backerkit etc.)
I’ll look into why you haven’t received a tracking number yet and get back to you tomorrow.
There was a page after clicking on the survey link which used to say that I am the 3430th backer and if I wanted to share this news with others. I didn’t meant the contributor ID. Yes thats 11907. Thanks for the prompt response though. And this is the 9th month going on so sorry for my impulse texts
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That’s okay, no need to apologize. I’ve encountered cases where people were skipped before, I think the lookup that was used might’ve made a mistake and wrongly identified them as already having been fulfilled.
I’m not sure yet if that was the case with your pledge but I’ll look into it for you tomorrow.
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Alright noted !! Thanks !!
I haven’t found out why you weren’t included before, but I’ve added you to my Forgotten backers list, which I’ll pass on to The Listmaker for inclusion in the next list, hopefully out this week.
Will this affect the priority order? Will I be thrown back to the last row?
All items in the next list should ship together. Which country are you located in?
I am from India, Mumbai.
I guess that was the reason for the miss. India was on a no Shipment list for a few weeks, around the time when we were shipping 11xxx numbers.
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