Forward everything you sent and got back to them putting everything in one email. That will show you tried to get the refund sooner.
Alternatively you could just try to sell it once you get it.
Forward everything you sent and got back to them putting everything in one email. That will show you tried to get the refund sooner.
Alternatively you could just try to sell it once you get it.
Hi @Pev I believe youāve been refunded now since you contacted us before refund was closed.
Any help on this matter? Nothing by e-mail (spam folder included), no reply here. The return will be complicated right now as the country is currently in lockdown but when the situation improves Iāll need to know what to do.
Hi @Cal itās possible that your email was lost due to the recent migration problem.
Could you please forward the original email again to support@screeneo.com? Please be explicit that you originally sent it on 9th March because from 11 March refunds have stopped.
Hi, did you cancel it and refund? I got a message that it shipped more than a week ago but there is no tracking number (should be there after 2 days). This comes across as suspicious to meā¦ did you change the status so that i canāt cancel?
Donāt ship it please, refund!
Many thanks
Hi @Steven I have checked all the help desks that I have access to, but cannot find any msg sent by you (svdscheer@hotmailā¦). Iāve checked the older (now-closed) bugreport@ mailbox, as well as support@screeneo mailbox.
Can you please check to which inbox did you send it? If possible please forward the original msg to support@screeneo.com, they will take care it.
@Philips_Support_T could you also check if Stevenās message was sent to the hello@picopix mailbox?
Hi Prashant. Thank you for the quick response. Iāve sent the original mail to support@screeneo
I hope you forwarded the mail as well as the automated reply you got, so that it shows the original sending date and the automated reply date.
Good luck!
If thats the case then I want a refund. Considering the fact that being 3430th contributor, I still havenāt received my tracking number or any mail from backerkit.This isnāt fair in any way.
@PhilipsNono
Hi Devansh, your contribution ID is 11907, not 3430.
To properly understand all these IDās and numbers, please read this explanation by a fellow forum user: Demystifing Numbers (Indiegogo, Backerkit etc.)
Iāll look into why you havenāt received a tracking number yet and get back to you tomorrow.
There was a page after clicking on the survey link which used to say that I am the 3430th backer and if I wanted to share this news with others. I didnāt meant the contributor ID. Yes thats 11907. Thanks for the prompt response though. And this is the 9th month going on so sorry for my impulse texts
Thatās okay, no need to apologize. Iāve encountered cases where people were skipped before, I think the lookup that was used mightāve made a mistake and wrongly identified them as already having been fulfilled.
Iām not sure yet if that was the case with your pledge but Iāll look into it for you tomorrow.
Alright noted !! Thanks !!
I havenāt found out why you werenāt included before, but Iāve added you to my Forgotten backers list, which Iāll pass on to The Listmaker for inclusion in the next list, hopefully out this week.
Will this affect the priority order? Will I be thrown back to the last row?
All items in the next list should ship together. Which country are you located in?
I am from India, Mumbai.
I guess that was the reason for the miss. India was on a no Shipment list for a few weeks, around the time when we were shipping 11xxx numbers.
But other people from india have received the tracking number. Which is not in my case
We came later in the game. But dont worry, no one will be missed.