We’d like to thank all the moderators again for their support and hard work to moderate this community, to help resolve the various issues and complaints of the backers, and for trying their best to keep everybody informed and calm during this long ordeal.
In order to be more effective in our Community answers and to support everyone of you we have decided to increase the Screeneo resources focused on this project and would like to announce that @PhilipsIvo has been asked to and accepted the invitation to join the Philips Projection (Screeneo) team as an additional part-time support for everything to do with the Indiegogo project.
We have started training him on the back office procedures and give him access to the key systems so that he can begin supporting you all on various issues as quickly as possible.
He’ll now be able to help out with, amongst others:
- address changes
- tracking label requests
- return & replacement logistics
Welcome aboard Ivo!