3018 - Shipped by Jan 2020 (before Shutdown)
1480 - Shipped second week of Mar 2020
1570 - Shipped out End March (1170 backers + 400 pre-orders) Awaiting pickup by logistic partner
1200 - Shipped out April Week 1 Awaiting pickup by logistic partner
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3550 (4250 - 700 ready before shutdown) pieces were manufactured post reopening. This means effectively current output is now around 710 pieces per week.
Shipping is delayed due reduced number of fights and lock-downs imposed by several countries due to COVID-19.
Manufacturing offices were closed from Friday, April 2 to Monday, April 6 and should resume today.
The original factory’s production line is now closed. The new factory already had 2 production lines running. The production output is expected to be 3x the rate of the old factory.
@Philips_Support_N: Did you already have a chance to check this?
As a reminder: It’s about the following question:
@Philips_Support_N: I contributed twice, have two Indigogo contribution ids and two Backerkit ids (15593978 and 15583259). One of the backerkit ids is on the list, the other one not. Interestingly the one on the list relates to the later (2 months) contribution with the much higher contribution id than the one not on the list.
Can I expect to get both devices at one or was there any mistake in the handling?
we are pushing our forwarder to give us the tracking numbers for the new orders.
Sorry again for this delay. Will give you the info as soon as we have it
But similar to @PeteD, I too called up DHL (Bahrain) and they mentioned they are operating normally and no such info has been received Any ways, are you trying to check with other courier companies?
Funny thing is Saudi Arabia and UAE is not in the list you mentioned and Bahrain is (Considering both the countries are on complete lockdown!!
Yes, asked for a full list two times, zero reaction. Still only information to “random” single users who are asking.
If i would see my number on a list with status waiting for production -> no problem, i can wait
No information -> problem, i dont feel informed -> customer unfriendly
@Philips_Support_N@Philips_Support_1 Since saudi arabia is not included in DHL stop delivery service any hope to receive my projector next shipment my backer # 15585774
And any update of any new production and new shipment soon
I hope positive response
I
heard that your shipping to israel, but i cant find my backer_id on the list.
My back is is :15583773.
Could you provide me some information about this ?
@Philips_Support_N Can we please please please get an update for Hong Kong backers, there shdnt be any obstacles for you to deliver within Hong Kong, since theres no flight/ forwarder needed. All your picopix max is stuck in Hong Kong once theyre assembled in China, so why arent we hearing from you guys AT ALL?
@Philips_Support_N it just doesnt make sense that you’d rather struggle with the difficulties of shipping ppm out of Hong Kong, instead of complete the easier task which will make 700 backers happy.