Shipping to Europe

Any estimate you’d get would be off the moment it’s written down Hans-Goran.

There are variations (possibly speeding things up but mostly delays) in:

  • Manufacturing, due to light engine component supply and lead time
  • Quality Control checks fails could lead to extra reworking
  • shipments getting put on actual flights out of Hong Kong
  • local delivery companies being backlogged and possibly understaffed
  • other unforeseen circumstances

None of the previous batch shipments had to deal with all of the above, for instance the very first few didn’t have Corona outbreak and lockdowns to contend with. So no results from the past can be used to give you a good estimate, and even if you say ballpark, it could still be a rain-delayed game.

I would suggest you to keep an eye on the summary thread so you can bookmark that and gather your daily digest from it, you can always click on the quotes in that topic to jump right into the actual thread where it was actually posted.
That will allow you to better make the guesstimates you want for yourself.

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Hi, based on the current (disappointing compared to initial target) fabrication rate, around 6 weeks for production and 2 weeks for delivery so you should target around mid June at the earliest.

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@Philips_Support_N I believe there are a few 1000 backers waiting in the Netherlands, will these be sent as a single batch to save costs or based on backer id. When can we expect to be seeing a batch sent to the Netherlands?

Thanks!

@Philips_Support_N: I have received a tracking number on my backerkit account, but the DHL webpages (both German and international) gives me an error, saying: “Sorry, your tracking attempt was not successful. Please check you tracking number”.

Could you give me a functional tracking number, please? My backertkit ID is 15588682 (as shown when hovering over “View order”.

This is my first post, so I cannot PM you at the moment.

Thanks.

Your tracking number is just fine.

This is why your tracking number might not be updated for quite a few days after you receive it:

Thanks for the answer, IvoG.

It’s been six days, that’s why I was starting to wonder.

With the previous examples I have seen, the tracking number actually works, although with no updates for some time. With the example of another user above, when he got the same response from DHL website, he was asked by PhilipsNono to PM him to sort out the tracking number. That is why I tried this as well.

Ok, I will wait some more, and see what happens.

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Ivo, just saying, got my tracking number 10 of April. 11 days after it is still not active, I still don’t have the product, I still don’t have an estimate of the arrival date.

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Hi, still nothing. it’s 12 days now. where can I get an update?

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This is because your invididual shipment hasn’t been sent from the DHL warehouse in Germany yet. PhilipsNono posted in another thread (here) that the shipment with all projectors is in customs at the moment. Progress is slow because DHL is prioritising medical shipments, the current estimate was that it would be cleared next Tuesday.

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So I emailed customer service 3 times and no replies in 2 weeks. wow. great job

woowwwww… I’m in the last list!!! Backerkit 15585796 IGG 14060 October 3 2019
Is this possible??? Have I find the correct Backerkit #???

Can’t wait for it… But I know… it will be in my hand not before the end (or close the…) of May…
What does @Philips_Support_N said about this lot?? Waiting for packaging ???

Well… Thanks
Rino

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That is strange (I assumed we should still be below IGG ID 10K for Europe). Anyway, good for you !

Infact!!.. It’s strange to me toooooo… But… Some people have request for refound before the end of the companion, some other after… Some are ordered more than 2 PPMax… Well… Could be that my Bekerkit # is wrong… I don’t know… Or… Well can #IvoG check for me? I check it too…

Rino

I don’t know and can’t check beyond what you guys did check already, sorry.

We were above 9000 in Europe 16 days ago.

@Simon_Painter Well, get a grip of yourself and stop flooding the threads with your copypaste anger. We get your point with a little less. Thank you.

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I ordered right at the end of the campaign so I’m 21***. Let’s hope that there were a lot of people who cancelled there campaign between October and March which would inflate the backer number
:slight_smile:

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No problem I’ve double checked today … I can confirm… the data are correct and I’m in the list

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Hi
My Pico was shipped over 2 weeks ago and there is no update on shipping.
Order #6255
Please can you help?