To properly understand all these ID’s and numbers, please read this explanation by a fellow forum user: Demystifing Numbers (Indiegogo, Backerkit etc.)
It also has links to how to find the information you need about your place in the shipping lists.
We created a summary thread so nobody has to hunt down information but instead can find it in one convenient spot. Bookmark that and gather your daily digest from it, you can always click on the quotes in that topic to jump right into the actual thread where it was actually posted.
I got the currently nonfunctional tracking number too, including a link to the dhl tracking page that doesn’t actually forward the number, so you have to manually copy it over…
I know you don’t want to give personal replies on shipping status because it takes too much time, but i think it is reasonable to ask why I didn’t get shipment when the update says shipped to 7,338 backers and my IGG contribution ID is 30**.
It’s not me who doesn’t want to give personal replies because it takes too much time. In fact I can’t even tell you anything more than is shared with us all as I do not work at / for Screeneo, I’m merely a backer just like you who’s been appointed to help moderate the forum.
You should still ask this question as it’s valid in my opinion, by direct message to @Philips_Support_N or via mail.
well I didn’t mean you personally, but phillips support in general. you are very responsive so sometimes it is hard to remember that you are not! I already sent a message to @Philips_Support_N asking about it but didn’t get any answer
It’s because the package with your individual projector still hasn’t left the warehouse in Germany. The tracking code you were sent is for that shipment, not for the container from Hong Kong with hundreds of projectors for the European backers. See this post:
Hi Ivo
I thanks for your help. My order iy not available as a pdf anymore so I still have to wait for a tracking number or even a lifesign on my order. I havent heard nothing since I paid the extra for the shipping or the VAT a while ago. Still hopeful that I will get it eventually.
Hi all,
Just wanted to share with you that @Philips_Support_T got back to me saying that my projector was sent last week and gave me a DHL tracking number (which doesn’t work yet).
My backerkit_ID didn’t appear on the list they shared and it still doesn’t say “shipped” in my backerkit, so maybe someone can be in a similar situation not knowing that their product is actually already shipped!
Best
This is definitely true. Delivery services aren’t what they used to be before the pandemic. I for instance had a UPS shipment that arrived in Finland from Germany. UPS then kept it in their warehouse for a week, without even trying to deliver it. Then they sent it back to the sender in Germany, and even refused to explain either to me or the sender why they didn’t even try to deliver it. The sender then sent the same package by ordinary mail, which took over two weeks to arrive.
These were not related to the PPM in any way, I’m just mentioning them as examples of how things aren’t working as well as before. I’m sure the projector will arrive eventually.
