Since April 10th in my backerkit it shows âYour Order has Shippedâ and gives me a DHL tracking number ⌠On the DHL website it says âThe instruction data for this shipment have been provided by the sender to DHL electronicallyâ.
Does anyone know (or have an update) when this shipment will actually ship?
Is anyone else in the same situation?
Thank you, I appreciate the help/feedback.
All the best,
Dirk
Please have a look in this very thread, a few posts up:
Also:
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can someone please help me understand where I can find the shipment list for indiegogo backersâŚ
and maybe itâs just me or properly its my poor englishâŚ
but i canât understand when i am supposed to get the projector i thought the lower your id number is you supposed to get your product first.
thanks for the help
Letâs say logistic department. Where Philipâs manage the process of delivering all or big portion of their products worldwide. Question to them. Why this PPM production team working on delivery instead of using big and well tuned mechanism of the big company? Production team doing their best. No questions there. Production lines, firmware, e.t.c. But delivery become real headache when it was clearly advertised as seamless that we can rely on.
Delivery to US not answered. Just âwe working on solutionâ, that clearly not an answer, placeholder
Iâm waiting months since production started and want to know if it even worth waiting. Because this projector loosing its actuality every day l.
So, did you find your Backerkit ID in the lists? Being from Israel I donât think you will have found it, as Israel was on the list of countries that posed shipping challenges at the moment. Those are being worked on at the moment.
Good point. But let me ask you this: do you know of Philips dealing with shipping products to end consumers in an individual manner, as is required in such a campaign as this? Normally they only ship to their distributors, and these then sell to stores who then sell to end users. If anything causes delays in shipping or production all the end client sees is a note in the shop saying ânot in stock, please preorder / enter your email address to be notified of stockâ. And if anything happens to delay the shipment once purchased and sent the client has to query the shopâs customer service, not Philips.
So Screeneo / Philips arenât experienced in handling this kind of campaign, and especially not in a Covid19 outbreak era. Theyâre doing their best to cope but itâs a difficult challenge.
When it was advertised as a selling point and used at 0% that not right. I personally bought this point from the campaign âpromisesâ part. Originally I expected usage of this big machine at least to the point of warehousing in US and then distributing last mile even with retailers or other chain partners.
Philipâs usa website provides online shopping experience that do include personal items sending. In this case also every production team, letâs say of headphones, assigning team member to call dhl or whoever to pick up the package directly from factory?
All this shipping/handling circus impressed me a lot. All this excel files uploads, lists of numbers that you need to grab from website source code, figuring out forwarders, missing addresses (such a new problem for logistic department ) comon!